Privacy Policy

The Caravan Buyers is a UK business that purchases used touring and towed caravans directly from their owners.

Our address is:

Email: sales@thecaravanbuyers.com
Telephone: 024 7590 4564

The Caravan Buyers is the data controller for information submitted through this website.

When you submit a valuation enquiry, we collect the following information:

• Full name
• Telephone number
• Email address
• Postcode
• Caravan type
• Make and model
• Year of manufacture
• Condition
• Damp or damage information
• Accessories or upgrades
• Enquiry reference and submission date
• Other information entered in the form or supplied during follow-up communication

The website and hosting provider may also automatically process limited technical information:

• IP address
• Device and browser information
• Approximate location information
• Website usage data, referral source and campaign attribution information
• Consent preferences
• Advertising and analytics identifiers, where consent has been given
• Essential security and server logs

We do not intentionally request or collect sensitive personal information, such as health data or other special category data, through this website.

We use the information you provide to:

• Assess and respond to your caravan valuation enquiry
• Contact you about your caravan and a potential offer
• Arrange a purchase, payment and collection where agreed
• Deliver the lead to the relevant business team
• Maintain security and prevent abuse of the website
• Understand website performance where analytics consent has been given
• Measure and improve Google and Meta advertising where marketing consent has been given
• Meet legal, accounting and regulatory obligations
• Handle complaints or legal claims

We do not sell personal information or share it with unrelated companies for their own marketing.

We process personal information under the following lawful bases, as appropriate:

• Taking steps at your request before entering a contract — processing your valuation enquiry so we can respond with an assessment and offer.
• Performance of a contract — where a caravan sale is agreed, including arranging payment and collection.
• Legitimate interests — operating, securing and improving the core service, and maintaining accurate records.
• Legal obligation — compliance with legal, tax, accounting or regulatory requirements.
• Consent — for non-essential analytics and advertising tracking. Cookie consent can be withdrawn at any time through “Cookie settings”.

The valuation-form contact acknowledgement (agreeing to be contacted about your enquiry) is separate from marketing consent. Submitting a valuation enquiry does not automatically subscribe you to unrelated email, SMS or telephone marketing.

We may share information with the following providers, each of which only receives information relevant to their purpose:

• Base44 — website hosting and application platform
• Zapier — lead workflow and transfer automation
• Google Sheets / Google Workspace — authorised storage and handling of lead records
• Google Tag Manager — tag management
• Google Analytics — consent-based website analytics
• Google Ads — consent-based advertising attribution and conversion measurement
• Meta Platforms / Meta Pixel — consent-based advertising attribution and conversion measurement
• Email and communication providers
• Professional advisers where required
• Caravan collection contractors where a transaction proceeds
• Government, regulatory or law-enforcement bodies where legally required

For more information about how Base44 handles data, see the Base44 Privacy Policy and Data Processing Agreement.

Some technology and service providers may process information outside the UK. Where personal data is transferred outside the UK, we rely on appropriate safeguards, which may include:

• UK adequacy regulations
• The UK International Data Transfer Agreement
• The UK Addendum to approved Standard Contractual Clauses
• Other legally recognised transfer safeguards

We do not claim a particular safeguard is used unless it is supported by the relevant provider’s terms.

• Unsuccessful valuation enquiries are retained only for a reasonable operational period to respond to the enquiry and manage the potential sale.
• Transaction records relating to completed purchases may be retained for longer where required for legal, tax, accounting or dispute purposes.
• Analytics and advertising information follows the configured retention periods of the relevant platforms.
• Consent records are retained for as long as necessary to demonstrate and respect your consent choice.
• Information is deleted or anonymised when it is no longer required.

This website does not automatically generate a binding caravan value or make a solely automated decision with legal or similarly significant effects. An experienced caravan buyer reviews every enquiry before any offer is made.

For information about cookies and similar technologies, including how to manage your consent preferences, please see our Cookie Policy.

You have the following rights:

• Access to the personal data we hold about you
• Correction of inaccurate data
• Erasure of your data
• Restriction of processing
• Objection to processing
• Data portability where applicable
• Withdrawal of consent where processing relies on consent
• Complaint to the Information Commissioner’s Office (ICO)

Some rights depend on the lawful basis and circumstances. You can find more information at ico.org.uk.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at sales@thecaravanbuyers.com.

You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.